Member Since: 8th Oct 2012
David is Head of Digital Consulting at CACI and founder of the blog Storm81 on digital strategy and transformation.
Head of Digital Consulting
11th Feb 2014
My previous post at MyCustomer explored the concept of people as channels . The feedback was positive as the message that in this...
13th Sep 2013
Organisations from a range of sectors are successfully becoming "digital" and are reaping the rewards of this transformation. In this...
20th May 2013
Much has been written about the changes need to execute omnichannel, but little about the need for an evolution of people. A new type of...