Seth Grimes

Member Since: 18th Aug 2011
Seth Grimes is the leading industry analyst covering natural language processing (NLP), text analytics, and sentiment analysis technologies and their business applications. He founded Washington DC based Alta Plana Corporation, an information technology strategy consultancy, in 1997. Seth created and organizes the Emotion AI Conference and CX Emotion. He consults, writes, and speaks on customer insights, text and sentiment analysis, and emotion technologies.
Principal consultant Alta Plana Corporation
4th May 2016
Seven customer experience observations from the C3 Conference
You've seen the stats: companies that focus on customer experience (CX) - on positive brand-consumer interactions - win additional...
Engagement
16th Oct 2015
How can language, personality and the customer journey inform customer modelling?
A bit of pseudo-wisdom misattributed to industrial engineer Edwards Deming says: “You can’t manage what you can’t measure.” I’d put it...
Contact centres
15th Feb 2010
The three secrets to successful sentiment analysis
Seth Grimes explores the ingredients of full-circle sentiment analysis - and isolates the three factors that are core to successful...
Data