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ShankarBalakrishnan
Shankar Balakrishnan, Medallia
Member Since: 10th Feb 2021
Blogger
ShankarBalakrishnan
Medallia
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27th May 2021

Humanising your customer service

Customer service is a vital cog in the customer experience wheel, with the contact centre operating at its heart. Whether operating...
Blog
21st Apr 2021

Repositioning contact centres at the heart of CX

The last year has taken its toll on the customer experience. Prior to the events of 2020, most organisations would seek to enhance the...
Blog
14th Apr 2021

How retailers can elevate CX as lockdowns ease

In England, this week marks a welcome return to the high-street for customers and retailers alike. From Monday 12th April, non-essential...
Blog

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