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ShankarBalakrishnan
Member Since: 10th Feb 2021
Blogger
ShankarBalakrishnan
Medallia
Blog posts
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27th May 2021
Humanising your customer service
Customer service is a vital cog in the customer experience wheel, with the contact centre operating at its heart. Whether operating...
Blog
21st Apr 2021
Repositioning contact centres at the heart of CX
The last year has taken its toll on the customer experience. Prior to the events of 2020, most organisations would seek to enhance the...
Blog
14th Apr 2021
How retailers can elevate CX as lockdowns ease
In England, this week marks a welcome return to the high-street for customers and retailers alike. From Monday 12th April, non-essential...
Blog
