Login
Sign up
Subscribe to Newsletter
Search
Search
Menu
Marketing
Strategy
Technology
Data
Sales
Sales performance
CRM
Ecommerce
Service
Management
Contact centres
Channels
Customer Experience
Engagement
Loyalty
Voice of the Customer
Resources
Whitepapers & research
Podcasts
Glossary
Brand news
CX Leader of the Year 2023
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Search
Search
Subscribe to Newsletter
ShankarBalakrishnan
Member Since: 10th Feb 2021
Blogger
ShankarBalakrishnan
Medallia
Blog posts
Discussions
Discussion replies
Comments
27th May 2021
Humanising your customer service
Customer service is a vital cog in the customer experience wheel, with the contact centre operating at its heart. Whether operating...
Blog
21st Apr 2021
Repositioning contact centres at the heart of CX
The last year has taken its toll on the customer experience. Prior to the events of 2020, most organisations would seek to enhance the...
Blog
14th Apr 2021
How retailers can elevate CX as lockdowns ease
In England, this week marks a welcome return to the high-street for customers and retailers alike. From Monday 12th April, non-essential...
Blog
