Member Since: 13th Jul 2013
Sharon Melamed is a multi-award-winning Australian entrepreneur. Following a career in BPO across five countries, she founded Matchboard, a free-to-use website where companies can enter their needs and get matched with best-fit suppliers. Sharon was named Suncorp Innovator of the Year 2018, and Entrepreneur of the Year at the 2019 Women in ICT awards. She has a double honours degree and University Medal from the University of Sydney and speaks five languages.
Managing Director Matchboard
17th Jul 2020
Re-shoring and chatbots: Is Australia's COVID-19 response proof customer service has changed forever?
Over the last decade, Australian consumers became progressively, and on occasion, begrudgingly, accustomed to the sound of an offshore call...Contact centres