LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryBrand news
CX Leader of the Year 2022
Enter 2022 award2021 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Shaun Belding
Shaun Belding
Member Since: 28th Sep 2018
LinkedIn
Website

Shaun Belding is CEO of The Belding Group of Companies, and is recognized as one of the leading global experts on customer service, service recovery and building positive workplaces. He has appeared internationally on television and radio and newspaper, and blogs regularly on customer service. Shaun is author of 5 books, including the customer service international best-seller, Winning with the Customer from [***] - a survival guide.

Shaun Belding
Leadership & Customer Experience Expert The Belding Group of Companies Inc
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
4th Oct 2018

Why do customer service training programmes fail to drive change?

In this extract from The Journey to WOW: A Roadmap to Outstanding Customer Experience and Loyalty by Shaun Belding, the protagonist...
Management

Most read this week

Engagement
3rd Aug 2022

To be a successful CX leader, don't be a Boris

by
Neil Davey
Boris

Trending

Engagement
3rd Aug 2022

To be a successful CX leader, don't be a Boris

by
Neil Davey
Voice of the Customer
29th Jul 2022

Why your customer feedback data isn't actionable

by
Sue Duris
Any Answers comment Icon 7
Management
2nd Aug 2022

Sony & Adidas named amongst service list of shame

by
Rhys Fisher
Any Answers comment Icon 2

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2022 Sift
Sift