Shaun Belding

Member Since: 28th Sep 2018
Shaun Belding is CEO of The Belding Group of Companies, and is recognized as one of the leading global experts on customer service, service recovery and building positive workplaces. He has appeared internationally on television and radio and newspaper, and blogs regularly on customer service. Shaun is author of 5 books, including the customer service international best-seller, Winning with the Customer from [***] - a survival guide.
Leadership & Customer Experience Expert The Belding Group of Companies Inc
4th Oct 2018
Why do customer service training programmes fail to drive change?
In this extract from The Journey to WOW: A Roadmap to Outstanding Customer Experience and Loyalty by Shaun Belding, the protagonist...
Management