Shaun has been a leader in expanding management attention from the narrow focus on customer
service to the wider, more strategic drive towards customer experience. He is the founder of Smith+co
the leading UK based customer experience consultancy. He is co-author of five acclaimed business
books, his most recent being, ‘On Purpose, delivering a branded customer experience people love’.
Shaun has spoken to audiences across the world and in many sectors. He is a former Fellow of the
Professional Speakers Association and a Member of the Global Speakers Federation. Shaun is a
recipient of the PSAE (Professional Speaking Award of Excellence).