Member Since: 19th Mar 2021
Over the last 20 years, Shawn Phillips has improved customer and employee journeys while implementing strategic software solutions at companies such as American Eagle, BlueCross/BlueShield, and Roots Canada. He’s skilled at pushing meaningful conversations that get to the heart of a business problem and uncovering data-supported solutions that achieve the client’s strategic vision. Shawn has a keen understanding of how to prioritize resources and strategy to deliver projects on time and within budget.
Chief Technology Officer Heart of the Customer
22nd Aug 2022
Wouldn’t it be great if there were a way you could get an overview of how your customers interact with your brand (including where their...Engagement
10th May 2021
CX is all about driving customer-focused change in your organisation, with initiatives that drive top or bottom-line value. And in today’s...Engagement