Member Since: 19th Mar 2021
Over the last 20 years, Shawn Phillips has improved customer and employee journeys while implementing strategic software solutions at companies such as American Eagle, BlueCross/BlueShield, and Roots Canada. He’s skilled at pushing meaningful conversations that get to the heart of a business problem and uncovering data-supported solutions that achieve the client’s strategic vision. Shawn has a keen understanding of how to prioritize resources and strategy to deliver projects on time and within budget.
Chief Technology Officer Heart of the Customer
22nd Aug 2022
What is a customer journey health score - and should you use it?
Wouldn’t it be great if there were a way you could get an overview of how your customers interact with your brand (including where their...Engagement
10th May 2021
Revealed: The CX tech stack powering the most effective customer experience programmes
CX is all about driving customer-focused change in your organisation, with initiatives that drive top or bottom-line value. And in today’s...Engagement
22nd Mar 2021
Do the best CX leaders have a background in IT?
Chief customer officers (CCOs) are popping up in boardrooms across Fortune 500 companies in ever increasing numbers. Those chosen for the...Technology