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Shellie Vornhagen
Member Since: 20th Sep 2021
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Shellie Vornhagen
Chief Experience Officer Emplifi
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21st Dec 2021
Predictions for Customer Experience (CX) in 2022
Retail has been challenged on every front over the last 12 plus months, resulting in several changes within the customer experience (CX) –...
Blog
24th Nov 2021
The golden quarter: A time to forget the excuses
As we enter the ‘golden quarter’ for retail, we also approach the first big test for retailers post-lockdown. It’s time for brands to take...
Blog
5th Oct 2021
Customers are talking - but are brands listening?
Every business acknowledges the importance of customer experience (CX), and many will have a Voice of Customer (VoC) initiative to gather...
Blog
