Member Since: 24th Aug 2016
Shelly Kramer is the CEO + Founder of V3 + Broadsuite [V3B], and the President of Broadsuite Media Group [BMG]. I'm a Founder + Principal Analyst at Futurum, a research and analysis company, a Partner + Founder of XVA Labs, a digital transformation consultancy, and a Partner + Co-Owner of The Marketing Scope, part of the BMG family of companies.
She has worked with some of the world’s largest brands to lead them into the digital space, embrace disruption and the reality of the connected customer, and help navigate the process of Digital Transformation. Her knowledge of Customer Experience Big Data, the Internet of Things (IoT), Mobility, Cloud, and Collaboration, and her work with CMOs, CIOs, CXOs, and more, mean that her insights on innovation, disruption, customer experience, and transformation aren’t based on hypothesis—they’re based on real world experience and real world success.
She has been recognized as an influential expert on Digital Transformation (#13/Top 100), the IoT (#66/Top 100), Cloud (#38/Top100), and Big Data (#42/Top 100). She has also been widely recognized for expertise as one of the top influencers in B2B Marketing, as well as a top Social Selling influencer, and her expertise with regard to social media marketing and content marketing has been recognized on numerous occasions.
Forbes has named the V3B blog as one of the Top 20 Best Marketing + Social Media Blogs, PostRank ranked the V3B blog as one of the top blogs about Marketing + Social Media and a Top 100 Most Engaging Social Media Blog. Kramer has been named by Forbes as one of the Top 50 Social Media Influencers and identified as one of the 150 Most Influential Women on Twitter.
16th Dec 2019
Seven ways to align your sales and service teams to improve CX
The secret to being an amazing salesperson is fairly simple: understand what your prospects want and need, and deliver it. The sale doesn’t...Sales performance