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Siddharth Sharma
Member Since: 13th Oct 2016
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Siddharth Sharma
KocharTech
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My answers

19th May 2018

With all the talk about AI and chatbots, it won’t be surprising to see minimal human intervention in customer-company relationships. In fact, a Gartner research claims that by the year 2020, over 85% of customer interactions will be without any human intervention from the company’s side. So how exactly will companies stay in touch with customers? Well, primarily via emails and chatbots. If you haven’t paid much attention to email support services earlier, it’s time giving it the requisite consideration. Startups, small businesses & industry giants have something in common. Better allocation of resources! Here’s how they do it for email support services https://goo.gl/kRFow7

Reply to
Are brands giving consumers the right answers?
26th Oct 2017

Thanks for the informative post. Travel and Tourism sector witness a daily hike in its growth because of the daily offers and plan that customers get to hear with every sunrise. As consumer reach rises, so does the competition. Because of this, it needs operators to offer best-in-class service to get more customers, remain innovative and even retain the existing ones that can be present on a telephone call or on any other social media channel or messaging app. Customer satisfaction can be achieved by Outsourcing to a call center providing customized and comprehensive solutions to one and all. Their continuous efforts help deliver services at economical prices to retain their customers as well as gain competitiveness in the marketplace generating more customers and ensuring a persistent 24X7 availability to both existing and new users. https://storify.com/Siddharthsharma/travel-industry-radical-shift-to-cal...

Reply to
Get connected to improve the customer experience
7th Sep 2017

Thank you for the informative post. There are few of the challenges faced by FMCG/CPG companies like advertising, branding, competition, rapid new product advancement, growth, optimizing spend. Customers are impatient and competition in the market is high. If you do not get proactive about customer service, it will result in customers turning away more often. Needless to say, having BPO services will act as a catalyst in your FMCG business growth. Not just in terms of marketing or advertising, but revenue enhancement as well. Read here for more information http://gizmosupport.com/blog/how-bpo-services-streamline-the-depth-of-bu...

Reply to
Customer journeys - unlocking hidden opportunities
23rd Aug 2017

Thanks for the informative post. Customers are lifeline of any business, your customer service team is often the face of your company, and customers’ experiences will be defined by the skill and quality of the support they receive. Your customers will only stay if they are satisfied with your services. Customer satisfaction (CSAT) is significant as it boosts customer loyalty, enhances brand image, and improves overall revenue. Read here the strategies that you implement to retain customers and improve their satisfaction by providing excellent experience https://www.linkedin.com/pulse/does-low-csat-score-scare-you-siddarth-sh...

Reply to
Telco operators planning to enhance customer experience in 2015
19th Jul 2017

Thanks for the informative article. Your business is growing and you are dedicated to scale new heights for your business. But one of the main things you need to do to achieve your business goals is to provide a satisfying and reliable customer service to your customers. After all, your business will grow big on the backing of happy customers only! Isn’t it? But the problem comes from an in-house team doing your customer support. They have a different skill set and aren’t trained enough to deal with the variety of customers.
A great solution lies in customer service outsourcing. Outsourcing customer service enables you to win customers and give your business long-term benefits. Read here the benefits of customer service outsourcing http://gizmosupport.com/blog/why-customer-service-outsourcing-is-a-great...

Reply to
Outstanding tips to improve customer relations
13th Jul 2017

Thanks for the information. Customer expectations change as rapidly as technological advancements. Thus, to stay ahead in the CX run, delivering effortless customer service is essential. Stats rightly testify the significance of customer experience as according to Forrester, improving customer experience is the top priority of 72% of businesses. Truly, businesses require effective customer experience management as they cannot afford to laggard with its customer service. Let’s take a close look at the 4 leading customer experience trends in 2017:

Support through virtual assistants
App support
Non-voice support channels
Personalized Experience

GizmoSupport, with over 12 years of experience can fulfill varied needs of businesses for CX enhancement. Read here to know more http://gizmosupport.com/blog/4-leading-customer-experience-trends-2017-2/

Reply to
5 keys to successful third-party customer service
13th Jul 2017

Thanks for the informative article. Businesses outsource call centers to save costs and gain other benefits, while others avoid giving up the control of their business to an external vendor. However, it is essential to know both pros and cons of outsourcing, before handling over the service delivery to a 3rd party service provider.
Pros: Cost savings and access to expert offshore staff are the common benefits of outsourcing to India, for all business types.
Cons: Apart from the numerous benefits of outsourcing, choosing a wrong partner can create more difficulties than advantages for your business.
Read here for more details: http://gizmosupport.com/blog/bpo-services-evaluate-pros-cons-of-call-cen...

Reply to
The Pros And Cons Of Call Center Outsourcing Services
4th Jul 2017

Thanks for the information. By outsourcing in India, companies accomplish various business functions. However, a prudent outsourcing strategy for customer service does not merely consider cost saving as its advantage. Business outsourcing companies in India concentrate on extending financial as well as non-financial advantages. With 12+ years of experience, GizmoSupport is a trusted outsourcing partner for a number of notable brands. We work closely with companies as a part of their business stratagem rather than as outside vendors. Get in touch with us for call, tech, chat & e-mail support to witness exponential business growth http://gizmosupport.com/blog/outsourcing-india-way-cost-saving/

Reply to
Nothing Succeeds Like Outsourcing In Today’s World
4th Jul 2017

Thanks for the informative article. Multilingual call center support is increasingly becoming an integral business necessity. Providing multilingual customer support not only ensures that a business extends tailored customer care but also enhances brand perception. With over 12 years of experience, GizmoSupport is a trusted outsourcing partner for many renowned brands. We offer multilingual call center outsourcing services, customer service, technical support, back office support, and more to fulfill your entire customer support requirements. Get in touch with us to know more http://gizmosupport.com/blog/crucial-role-multilingual-customer-support-...

Reply to
7 ways to offer multilingual call centre support
7th Jun 2017

Thanks for the informative post. Customer Experience has become a major differentiator in today’s marketplace, due to its profound impact on the success of a business. With countries getting increasingly connected the world over, offshore outsourcing has become one of the most beneficial business decisions. Outsourcing in India helps businesses save money & deliver high-quality service with 24/7 technical support. Number of companies like GizmoSupport has been a trusted outsourced customer care and back office support partner for startups & growing companies. With time, the growth rate of global sourcing industry has surpassed the 9-10% mark, with outsourcing to India emerging as an ideal choice for US & European firms. Read here to know more: http://gizmosupport.com/blog/know-why-businesses-prefer-outsourcing-to-i...

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Let Your Outsourcing Partner Look After Your Customers
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