Login
Sign up
Subscribe to Newsletter
Search
Search
Menu
Marketing
Strategy
Technology
Data
Sales
Sales performance
CRM
Ecommerce
Service
Management
Contact centres
Channels
Customer Experience
Engagement
Loyalty
Voice of the Customer
Resources
Whitepapers & research
Podcasts
Glossary
Brand news
CX Leader of the Year 2023
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Search
Search
Subscribe to Newsletter
Simon Black
Member Since: 28th Jul 2020
Blogger
Simon Black
CEO Awaken Intelligence
Blog posts
Discussions
Discussion replies
Comments
3rd Nov 2020
COVID-19: The omnichannel accelerant
It is a particularly frantic time for retailers. Friday 27th November, Monday 30th November, Saturday 26th December, and Friday 1st January...
Blog
28th Jul 2020
CX mapping - everything you need to know
Having the right people, the right tools and adding in the right approach is all part of the mix in creating the right level of service for...
Blog
