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Simon Black
Member Since: 28th Jul 2020
Blogger
Simon Black
CEO Awaken Intelligence
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3rd Nov 2020
COVID-19: The omnichannel accelerant
It is a particularly frantic time for retailers. Friday 27th November, Monday 30th November, Saturday 26th December, and Friday 1st January...
Blog
28th Jul 2020
CX mapping - everything you need to know
Having the right people, the right tools and adding in the right approach is all part of the mix in creating the right level of service for...
Blog
