Simon Fraser
Member Since: 22nd Dec 2016
Blogger
InMoment
31st May 2023
Customers are the lifeblood of any business, and providing them with a great experience can lead to increased loyalty, higher satisfaction...
Blog
23rd May 2023
How Aegon Is Reaping the Benefits of Customer Centricity At Forrester CX EMEA, we heard from InMoment client Aegon, a Dutch public company...
Blog
5th May 2023
Forrester predicts that in the next year, one in five customer experience (CX) programmes will disappear, but one in 10 will be stronger...
Blog
4th Apr 2023
Tip #1: Stop Doing Things That Don’t Work My first tip is “stop doing things that don’t work.” While you likely know what’s not working in...
Blog
14th Mar 2023
Embracing Consumer Duty to Deliver Positive Outcomes for the UK Financial Services Sector The new FCA Consumer Duty is intended to improve...
Blog
28th Feb 2023
If you’ve ever heard the terms “CX” or “customer experience” before, you probably know that they and similar phrases refer to organisations...
Blog
15th Feb 2023
Customer experience (CX)-led strategies have never been more front of mind in the boardroom. Leading brands across various industries have...
Blog
9th Feb 2023
For many brands and customers, there is a persistent disruption in the global supply chain, which has resulted in a painful combination of...
Blog
6th Feb 2023
If you’re familiar with the Chinese lunar calendar, you likely know that we’re currently in the Year of the Tiger. However, most customers...
Blog
5th Feb 2019
In the world of customer experience (CX), your efforts can successfully differentiate you from your peers, but in order to achieve this,...
Blog