Member Since: 25th Jan 2016
My role at Freshworks as General Manager UKI is to manage the company's operations, including strategy building, developing our own high impact sales and support teams, and managing our performance.
Freshworks provides IT Service Management, Help Desk and Customer Relationship Management products. Currently, Freshworks helps over 150,000 companies worldwide deliver customer support and IT Service Management via email, phone, chat, web, social media and mobile apps.
Outside work, I take great pride in my kids and support Everton FC.
General Manager UKI Freshworks
18th Feb 2021
Since the start of the pandemic, empathy has become much more of a focus for the customer service market. Being able to understand and...Blog
21st Dec 2018
Wayne Gretzky is one of the most famous ice hockey players ever, breaking records during a twenty-year career. One of his most famous...Blog
22nd Nov 2018
Everything tends to go in cycles. Innovative companies spring up to solve problems that companies have, and grow rapidly based on that...Blog
12th Oct 2018
In retail, this year’s big sale events like Black Friday and Christmas are getting closer. An essential part of success during these busy...Blog
30th Aug 2018
Artificial intelligence is a hot issue for customer service teams. The idea that AI-powered bots can cover the majority of customer...Blog
1st May 2018
Chatbots are becoming more popular with companies - the market for AI-based chatbots is predicted to reach $1.25 billion by 2025 [i] ...Blog
16th Mar 2018
For IT professionals, the difference between what people do and what they say they do is all too common. While “Have you tried turning it...Blog
13th Feb 2018
Customer experience (CX) is attracting a lot of attention from marketers. CX involves understanding how customers make decisions around...Blog
23rd Jan 2018
Providing good customer service has evolved, as more people prefer new digital channels for how they engage with companies. For example,...Blog