Site logo
  • Home
  • Marketing
    Sub-categories
    • Strategy
    • Technology
    • Data
    Data
    Vote Leave firm is served first GDPR notice
    TechnologySponsored
    VoC Buyer's Guide 2018
    Technology
    User acceptance testing your marketing technology
  • Selling
    Sub-categories
    • Sales performance
    • CRM
    • Ecommerce
    Sales performance
    3 key traits of the perfect human-digital blend
    CRM
    How easy is it to switch CRM software?
    CRM
    How to understand the customer lifecycle using CRM
  • Service
    Sub-categories
    • Management
    • Contact centres
    • Channels
    Channels
    How to create customer empathy with live chat
    Channels
    Map customer journeys before you roll out channels
    Contact centres
    Call centre games that improve agent performance
  • Experience
    Sub-categories
    • Engagement
    • Voice of the Customer
    • Loyalty
    Engagement
    How do you measure your employee engagement?
    LoyaltySponsored
    The perils of changing a popular loyalty programme
    Voice of the Customer
    The 2018 VoC buyer's guide
  • Community
    Sub-categories
    • Blogs
    • Industry insights
    • Discuss
    Customer experience management
    The mystery of the missing customer
    Customer experience management
    4 initiatives that deliver CX in the digital store
    Customer experience management
    Why Don’t People Say What They Mean?
  • Hot topics
    Sub-categories
    • Customer journey
    • General Data Protection Regulation (GDPR)
    • Chatbots
    Customer journey
    The mystery of the missing customer
    Customer journey
    Understanding what makes your customers tick
    Customer journey
    Map customer journeys before you roll out channels
  • More
    • Resources
    • About MyCustomer
    • About SIFT
    • Advertise on MyCustomer
    • Terms of use
    • Privacy policy
    • Contact us
    • Got a question?
  • Search
    Enter your keywords
  • Login
  • Register

Sitecore

Paul Fennemore, Customer Experience Consultant, Sitecore
Member Since: 23rd May 2017
Blogger
Website

Paul Fennemore is a Digital Transformation and Customer Experience Consultant at Sitecore, and an Associate Lecturer in Digital Marketing at Oxford Brookes University. Paul has an MSc with Distinction in Digital Marketing from Oxford Brookes University.

Sitecore
Paul Fennemore, Digital Transformation & Customer Experience Consultant
Sitecore
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
19th Feb 2018

7 key strategies for successful mcommerce

In the age of the consumer, progressive organisations have started to take to an ‘outside-in’ perspective to customer relationship...
Blog
14th Aug 2017

Should marketers be scared of the Terminator?

I remember reading a story recently about how the most advanced jets have outpaced the ability for a human pilot to operate them. A similar...
Blog
24th May 2017

Where CX is going we don't need checkout lines

Think of the last time a shopping experience didn’t meet your expectations. Maybe you couldn’t access that gift card credit you loaded into...
Blog

Most read this week

30th Jul 2018
5
Engagement

9 sample customer journey maps to learn from

Trending

  • Engagement

    9 sample customer journey maps to learn from

  • CRM

    What is CRM? The beginner's guide to CRM

  • Management

    6 steps to monitoring your customer service

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
  • About MyCustomer
  • Glossary
  • About SIFT
  • Advertise on MyCustomer
  • Terms of use
  • Privacy policy
  • Terms of use
  • Contact us
Copyright 2018 Sift
Sift