LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2023
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Sarah-Jane Thompson
SJ THompson
Member Since: 26th Sep 2019
Twitter
LinkedIn
Website

Sarah-Jane or SJ as shes's known to most, manages all content at EvaluAgent.

SJ has10 years experience working in digital and content marketing. She takes great interest in searching out the right content to support our customers on their quality and employee improvement journey.

Sarah-Jane Thompson
Content Marketing Manager EvaluAgent
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
9th Jun 2020

How to maintain service quality with remote teams

Business must continue, and that means that the quality of interactions with customers must be to standard too. There’s an understanding...
Blog
2nd Jun 2020

Leaders MUST continue doing these things

It’s not only front-line agents who are experiencing new things. The majority of team leaders and managers won’t have managed a remote team...
Blog

Most read this week

Engagement
27th Sep 2023

Don't overlook the role of employee emotion

by
Peter Dorrington and Björn Kälin
Any Answers comment Icon 1
Hand holding string which forms a brain inside woman's head

Trending

Engagement
27th Sep 2023

Don't overlook the role of employee emotion

by
Peter Dorrington and Björn Kälin
Any Answers comment Icon 1
Strategy
29th Sep 2023

Show customers the value of your relationship

by
Philipp Wolf
Management
28th Sep 2023

Meet the CX Leader of the Year finalists

by
Sabine Groven

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift