LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2022
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Stuart Lauchlan
Member Since: 19th Dec 2001
Stuart Lauchlan
co-founder diginomica
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
20th Nov 2013

Marc Benioff: The Internet of Things will herald the Internet of Customers

“At Salesforce we pivot to our customers," said Marc Benioff in his Dreamforce keynote, sporting possibly his most distractingly outlandish...
CRM
19th Nov 2013

Dreamforce: Back to basics for Benioff with 'CRM for everyone'

“Customer relationship management has just never been more important than it is today.” It’s back to basics for Salesforce.com CEO Marc...
CRM
18th Nov 2013

Kirill Tatarinov, Microsoft: Everybody is now responsible for CRM

“Enterprise has evolved to become social enterprise.” At first sight seasoned CRM market watchers might flinch slightly from Kirill...
CRM
1st Nov 2013

The month in CRM: Why October provided no calm before the storm

November - a month topped and tailed by CRM looms, with Microsoft’s Convergence event in Barcelona next week set to be dominated by the...
CRM
23rd Oct 2013

Cloud first for Infor - but customers still need convincing

In common with all the major enterprise software firms, Infor - home now to the Epiphany CRM portfolio - has decided that the Cloud is...
CRM
2nd Oct 2013

Socialbakers appoints Neil Morgan as its first CMO

One of the veterans of the Marketing Cloud wars, Neil Morgan is moving into the analytics space as Chief Marketing Officer (CMO) at social...
Technology
2nd Oct 2013

The month in CRM: Was Ellison right to elope from OpenWorld?

After the relative calm of August, September burst into life with a flurry of conference activity, ranging from the energetic youthful...
CRM
19th Sep 2013

Salesforce.com chooses another best friend in Workday

OK, so the story so far. Salesforce.com and Oracle have rumbled along over the best part of a decade with the former increasingly becoming...
CRM
4th Sep 2013

SalesMethods: How do you sell the tail of CRM, not the dog?

For all its growing dominance of the CRM market, one area that Salesforce.com has left untouched to date is offering an integrated sales...
Sales performance
1st Sep 2013

Benioff: ExactTarget Marketing Cloud will define our customers' future

Making the most of his company's ExactTarget acquisition is pretty near the top of Marc Benioff's to do list. As well it might be given...
Technology
  • Show more

Most read this week

Engagement
17th Mar 2023

Revealed: The 5 factors harming agent experience

by
Nicole Kyle
Any Answers comment Icon 1
Contact centre agent

Trending

Engagement
17th Mar 2023

Revealed: The 5 factors harming agent experience

by
Nicole Kyle
Any Answers comment Icon 1
Engagement
23rd Mar 2023

Have brands given up trying to improve CSAT?

by
Colin Shaw
Technology
1st Sep 2000

Compaq names strategy & marketing director for...

by
MyCustomer Newsdesk

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift