LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryBrand news
CX Leader of the Year 2022
Enter 2022 award2021 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Smoke CI
Smoke CI
Member Since: 22nd Jun 2021
Blogger
LinkedIn
Website

Smoke Customer Intelligence is making the world more customer-centric by providing the best multi-channel customer feedback solution around. Helping companies to understand their customer's perception of the service that they provide and highlighting strengths and weaknesses in the full-service offering.

Smoke CI
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
21st Apr 2022

Gain an edge in the automotive industry through CX

Competition is rife in the automotive industry. Vehicle functionality and price within various vehicle classes are ubiquitous, leaving...
Blog
14th Apr 2022

VoC within the contact centre

Often, your contact centre is your most prominent point of contact for your customers. It is the area of your business that handles...
Blog
6th Apr 2022

CX in financial services

It’s hardly a surprise that organisations across industries are prioritising Customer Experience (CX) as key to their strategies in the...
Blog
29th Mar 2022

4 key CX stats you need to know for 2022

Customer experience has become far more than a buzzword – it is a proven competitive advantage when looking to attract and retain customers...
Blog
9th Dec 2021

Employee engagement the Santa way

The story goes that Santa employs a large workforce of Elves, who spend most of the year in production lines building all sorts of toys. As...
Blog
3rd Aug 2021

Don’t reinvent your VOC programme, use the data!

As organisations evolve to stay relevant in a changing world, many new initiatives are embarked on. However, as many as 80% of these are...
Blog
22nd Jun 2021

CX is all about your intermediaries

For many, creating customer experience is not as simple as delivering great service to the end customer making a purchase. Today's...
Blog
15th Jun 2021

How inbound contact centres can measure success

In conversation with Andrew Cook | Why a Contact Centre shouldn't try put a man on the moon Recently, Smoke Customer Intelligence's CEO,...
Blog
11th Jun 2021

B2B Customer Experience finding its place

The black sheep no more. B2B Customer Experience finding its place For many years, CX and Customer Feedback has found a firm place within...
Blog
8th Jun 2021

How to effectively use SMS as a survey channel

SMS is one of the oldest digital channels of B2C communication, with marketers tapping into its potential as early as 1999. The channel has...
Blog

Most read this week

Engagement
19th Jan 2012

CRM in 2012: The expert predictions

by
Neil Davey
Any Answers comment Icon 2
MyCustomer.com

Trending

Engagement
19th Jan 2012

CRM in 2012: The expert predictions

by
Neil Davey
Any Answers comment Icon 2
Technology
17th Sep 2008

Intuit makes SaaS play, heads for Salesforce...

by
MyCustomer Newsdesk
Any Answers comment Icon 1
Loyalty
24th Oct 2019

The benefits of not saying sorry to customers

by
Seanomeara
Any Answers comment Icon 2

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2022 Sift
Sift