Smoke CI

Member Since: 22nd Jun 2021
Blogger
Smoke Customer Intelligence is making the world more customer-centric by providing the best multi-channel customer feedback solution around. Helping companies to understand their customer's perception of the service that they provide and highlighting strengths and weaknesses in the full-service offering.
21st Apr 2022
Competition is rife in the automotive industry. Vehicle functionality and price within various vehicle classes are ubiquitous, leaving...
Blog
14th Apr 2022
Often, your contact centre is your most prominent point of contact for your customers. It is the area of your business that handles...
Blog
6th Apr 2022
It’s hardly a surprise that organisations across industries are prioritising Customer Experience (CX) as key to their strategies in the...
Blog
29th Mar 2022
Customer experience has become far more than a buzzword – it is a proven competitive advantage when looking to attract and retain customers...
Blog
9th Dec 2021
The story goes that Santa employs a large workforce of Elves, who spend most of the year in production lines building all sorts of toys. As...
Blog
3rd Aug 2021
As organisations evolve to stay relevant in a changing world, many new initiatives are embarked on. However, as many as 80% of these are...
Blog
22nd Jun 2021
For many, creating customer experience is not as simple as delivering great service to the end customer making a purchase. Today's...
Blog
15th Jun 2021
In conversation with Andrew Cook | Why a Contact Centre shouldn't try put a man on the moon Recently, Smoke Customer Intelligence's CEO,...
Blog
11th Jun 2021
The black sheep no more. B2B Customer Experience finding its place For many years, CX and Customer Feedback has found a firm place within...
Blog
8th Jun 2021
SMS is one of the oldest digital channels of B2C communication, with marketers tapping into its potential as early as 1999. The channel has...
Blog