Member Since: 5th Jan 2018
As an independent customer experience and training specialist, my key expertise lies in increasing the performance of individuals within your organisation. My effective customer focused strategy has resulted in increased sales, enhanced product knowledge and sustained motivational drive for teams. Previously Head of Retail Training at Sky. I have over 20 years of experience in retail sales training and design. During my time with Sky I was responsible for the retail launch and rollout of key products including Sky Digital, Sky+ and Sky HD. I headed up the rollout of Sky Stores across shopping centres in Ireland, consulting on store positioning, brand, design, training and on-going performance management. Improving performance through offering a great customer experience forms the foundation for all my design work. I joined Smith+Co in 2016, working with clients in the luxury cosmetic and fashion sectors, helping them first to define and then to deliver an exceptional customer experience for their clients.
Founder ease consulting