Member Since: 28th Nov 2015
Stacey Nevel is a customer experience professional with 20 years of experience managing customer and employee feedback programmes. She has a background in CX feedback measurement and management within client-side financial services companies and for last 12 years with vendor-side CX technology and consulting providers. Her role as VoC consulting director at Confirmit involves championing industry best practices among current clients, helping new clients define or re-define their VoC programmes and co-authoring Confirmit’s VoC Methodology. Stacey holds CEM and Net Promoter Certifications.
Director, VoC Consulting Confirmit
26th Apr 2018
Any business with a VoC programme needs to have a set of metrics in place to maintain investment and demonstrate to employees that VoC isn’...Voice of the Customer