LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryBrand news
CX Leader of the Year 2022
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Stephanie Edwards
stephanie edwards
Member Since: 17th Sep 2007
LinkedIn
Website

After 15 years in Higher Education both in Business Development and Marketing I set up Customer 1st International in 2005. During the past 10 years I have developed content in service strategies for the Accenture Supply Chain Academy, 23 courses in all.and also created 6 e-learning programmes for Unilever.

This year I launched two self-paced customer excellence programmes for customer service professionals and managers based on my two best sellers “The Best Practice Guide for Customer Service Professionals,” and “The Best Practice Guide for Customer Service Managers” under a new brand www.customer1st-online.com 

I have also written " Welcome Management" and "Lead, Motivate and Succeed" for the English Tourist Council  I initiated ICS Service Focus, two training courses for the Institute of Customer Service.

My team have worked globally, MTN Africa, which was particularly exciting as we delivered our on-line awards to over 2000 people. I have judged for the National Customer Service Awards and the Tourism South East Awards and written many articles and blogs over the years.

My passion is helping organisations to succeed by motivating and inspiring their workforce to deliver exceptional customer service making a real difference for the business.

I specialise in helping organisations, globally, to become more customer focused by helping them to develop customer focused strategies and customising quality learning resources for all their people.

Stephanie Edwards
Author Customer 1st International Ltd (UK)
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
19th May 2021

With call centres facing a staff exodus, how do we save our service teams?

Never has effective leadership been more integral to business success than in the challenges created by the COVID-19 pandemic. I am sure...
Contact centres
14th May 2019

The 10 strategy tenets of developing a customer-driven workforce

Turning a customer service strategy into reality is a key challenge for organisations. Today, most senior managers realise that customer...
Contact centres
19th Feb 2018

12 ways to ensure your internal customers look after your external customers

In a previous article I spoke of the importance of recruiting 'Service Champions' and in this article I want to emphasise just how...
Management
13th Mar 2014

Is it time to ditch the annual customer service training day?

Should we move on from the one-day customer service training course? Although elearning, in various forms, has been around for many years,...
Contact centres
25th Oct 2010

Why customer service is the most important competition at the 2012 Olympics

Whether the London 2012 Games will be an opportunity or threat to the UK economy could rest on whether we're prepared to offer world class...
Management
3rd Jun 2010

Five steps to building a better relationship with B2B customers

Stephanie Edwards explores the typical deficiencies of customer service encountered by B2B customers - and how to rectify these...
Channels
11th Dec 2009

The pursuit of customer-centricity: What are service leaders - and where can I find them?

Recently I talked about service leaders and managers who can make or break an organisation’s values (see The 10 strategy tenets for...
Management
10th Aug 2009

Six ways to transform your customer service

What can customer service leaders and managers do that will really make the difference in motivating employees to behave in the right way?...
Management

Most read this week

Engagement
19th Jan 2023

How Barnes & Noble has turned around its fortunes

by
Neil Davey
Any Answers comment Icon 6
Barnes & Noble

Trending

Loyalty
27th Jan 2023

Companies never read feedback, customers complain

by
Rhys Fisher
Engagement
24th Jan 2023

Staff strikes spell CX trouble for Amazon

by
Neil Davey
Engagement
19th Jan 2023

How Barnes & Noble has turned around its fortunes

by
Neil Davey
Any Answers comment Icon 6

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift