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Steve DiGioia
Steve DiGoia
Member Since: 22nd Aug 2016
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A 20+ year hospitality veteran, customer service trainer, coach, author & speaker and known as the "go-to guy", Steve is the author of “Earn More Tips On Your Very Next Shift…Even If You’re a Bad Waiter” and a featured contributor to many of the hospitality & customer service industry's leading publications.

A Brooklyn New York native, now residing in New Jersey, Steve continues his original customer service, leadership and management-based writings on his popular blog.

Steve DiGioia
Customer Service Trainer/Coach, Author & Speaker [email protected]
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12th Aug 2020

Why training your service staff isn't improving customer experience

Ah, the ever-present argument about the proper training of your employees…well, you’ll get no argument from me. Training is the key to a...
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