A 20+ year hospitality veteran, customer service trainer, coach, author & speaker and known as the "go-to guy", Steve is the author of “Earn More Tips On Your Very Next Shift…Even If You’re a Bad Waiter” and a featured contributor to many of the hospitality & customer service industry's leading publications.

A Brooklyn New York native, now residing in New Jersey, Steve continues his original customer service, leadership and management-based writings on his popular blog.