Member Since: 22nd Aug 2016
A 20+ year hospitality veteran, customer service trainer, coach, author & speaker and known as the "go-to guy", Steve is the author of “Earn More Tips On Your Very Next Shift…Even If You’re a Bad Waiter” and a featured contributor to many of the hospitality & customer service industry's leading publications.
A Brooklyn New York native, now residing in New Jersey, Steve continues his original customer service, leadership and management-based writings on his popular blog.
Customer Service Trainer/Coach, Author & Speaker [email protected]
12th Aug 2020
Ah, the ever-present argument about the proper training of your employees…well, you’ll get no argument from me. Training is the key to a...Management
23rd Aug 2016
We’ve all read books about how to provide great customer service. They always seem to focus on the specific skills needed to be successful...Contact centres