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Resources
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CX Leader of the Year
Steven Keith
Member Since: 17th May 2019
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Steven Keith
Founder CX Pilots
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11th Jun 2019
How to tell if your CX transformation project is phony
To know if you’re embarking on a real, full-scale CX transformation or merely a CX hologram that will vanish when you look away, ask...
Engagement
20th May 2019
How to identify the cultural red flags that will sabotage your CX programme
Is your organisation's culture ready to embrace a customer experience programme? And what are the red flags that could prevent successful...
Engagement
