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Steve Offsey
Steve Offsey
Member Since: 5th Feb 2018
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Steve leads the marketing team at Genesys for the Pointillist Customer Journey Management Platform. Prior to Genesys/Pointillist he was CMO and GM Products at TandemSeven. Earlier in his career, Steve was VP Marketing at AIR Worldwide, where he was the top marketing leader on a team that grew annual revenue 5x to more than $100M, and VP Products at Verbind (sold to SAS Institute). He speaks and writes about a variety of topics, including marketing analytics, customer experience and agile marketing. Steve earned an MBA and PhD from Cornell and a BS from MIT.

Steve Offsey
VP Marketing Genesys
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21st Oct 2019

Seven proven ways to improve NPS

Customer experience metrics like Net Promoter Score® (NPS®) clearly matter. NPS has gained a lot of traction in recent years and is now the...
Voice of the Customer
8th Feb 2018

Understanding customer journeys: The four limitations of traditional analytics tools

Companies have traditionally looked to improve customer experience by focusing on particular touchpoints. But it’s only when you look at a...
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