Member Since: 28th Nov 2015
26th Sep 2012
Social CRM: Moving from Facebook followers to interactive communities
How can brands collect customer information without infiringing on privacy? Simple, just ask, says Steve Richards. Social media is changing...Channels
28th Feb 2011
Quora: Valuable help, overblown hype or new CRM hope?
Quora launched in private beta in June 2009, opening its doors in July 2010. It saw a sudden massive rise in interest at the beginning of...Technology