Steve Rosier
Member Since: 28th Nov 2015
Director of voice of the customer analytics Verint
21st Jul 2013
Power to the people: Three ways to empower your contact centre staff
It is often said that people are your strongest assets. With the media continuing to report on the downward spiral of the country’s...
Contact centres
11th Feb 2013
Six steps to successful monitoring of your customer service
The key steps to quality monitoring that will ensure your organisation's customer service remains competitive. In today’s competitive...
Management