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Why a crisis could be a good thing for your brand
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Drivers of Agile success for insight teams
Strategy
CMO as CX leader: How to make it work
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The 2019 CRM buyer's guide
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Five differences between CDP and CRM
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Is your CRM strategy advanced enough for AI?
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Why it's time to change our call centre metrics
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Why are so many CX programmes failing?
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Why customers shouldn't write your service vision
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How Brand Citizenship drives customer engagement
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Journey managers: The future of CX management?
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Change customer behaviour: Penalise vs incentivise
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Eight tips for building trust with customers
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Enhance your CX with both digital & human insights
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Enhance your CX with both digital & human insights
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The reality of AI in customer service
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How adored brands satisfy customer emotions
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Resources
Events & webinars
CX Leader of the Year
Steve Rosier
Member Since: 28th Nov 2015
Steve Rosier
Director of voice of the customer analytics
Verint
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