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Stephen Parker
Member Since: 18th Aug 2004
Stephen Parker
Consultant Per4m
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14th Oct 2013

Live chat: How to identify and implement the perfect solution

With more and more customers switching online and using various devices to do so, it’s no coincidence that yesterday’s call centres are now...
Channels
25th Sep 2013

Cutting call centre costs: What are the IT options?

As premium phone lines are to be banned, losing businesses £2bn a year, the emphasis is ever more on call centres to work efficiently and...
Contact centres

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