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stuartdorman
Stuart Dorman, Sabio
Member Since: 29th Oct 2012
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Stuart Dorman is Chief Innovation Officer at customer contact technology specialist Sabio. Stuart is a recognised thought leader in the contact centre industry, regularly producing thought provoking white papers, speaking at industry events and judging top industry awards in Europe.

stuartdorman
Chief Innovation Officer Sabio
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12th Apr 2017

Does customer service really matter?

News this week that United Airlines forcibly removed a passenger from one of their flights, and that Southern Railway’s CEO took home...
Blog
17th Jan 2017

Incremental improvements dictate AI's success

Last week The Guardian ran a story on how Fukoku Mutual Life Insurance in Japan is set to replace more than 30 of its specialist claims...
Blog
4th Oct 2016

AirPods - mass adoption of voice control?

When Apple launched its new iPhone 7 earlier this month there was a lot of debate about its decision to ditch the traditional headphone...
Blog
20th Sep 2016

My month of Facebook Messenger and chatbots

While Facebook still has over a billion active users and Twitter has evolved to become a predominantly news focused platform, there’s a...
Blog
9th Sep 2016

Amazon Dash - Service at the push of a button

Amazon’s recent introduction of its Wi-Fi-equipped Dash buttons for UK customers saw some 40 major brands – including names such as Finish...
Blog
6th Sep 2016

How opening up WhatsApp will take customer service messaging mainstream

The recent news that WhatsApp was updating its privacy policy caused an inevitable privacy backlash, particularly as it became clear that...
Blog
26th Aug 2016

Do customers really like conversational IVR?

When US industry group Interactions sampled some 1,300 customers online earlier this year, only 3% said they actually liked using IVR...
Blog
14th Jul 2016

Robots to replace council staff? Life's not that simple...

The news last month of Enfield Council’s intention to deploy virtual assistant technology to help simplify its customer contact activities...
Blog
21st Jun 2016

Don’t underestimate the sheer pace of technology change…

I was reading a great story on ZDNet recently that looked to identify some of the enterprise technologies likely to set the innovation...
Blog
25th May 2016

Avaya's transformational technologies - an initial assessment

I attended Avaya's recent Technology Forum in Dublin and it was great to witness the sheer scale and acceleration of innovation as Avaya...
Blog
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