Member Since: 29th Oct 2012
Stuart Dorman is Chief Innovation Officer at digital customer experience (CX) transformation specialist, Sabio Group.
Stuart is a recognised thought leader in the contact centre industry and wider CX and digital transformation space, regularly producing thought-provoking content, speaking at industry events and judging top industry awards across Europe.
Chief Innovation Officer Sabio
13th Mar 2023
Salesforce Einstein GPT: What will the world's first generative AI for CRM mean for CX?
With Microsoft’s investment in OpenAI being quickly followed by the release of Google’s Bard, the conversation around Generative AI...Contact centres
13th Apr 2021
Are contact centres primed for a revolution?
When organisations move their contact centres to the cloud a common mistake is to assume that an infrastructure update will be enough to...Contact centres