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Stuart Dorman
Stuart Dorman AI
Member Since: 29th Oct 2012
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Stuart Dorman is Chief Innovation Officer at digital customer experience (CX) transformation specialist, Sabio Group.

Stuart is a recognised thought leader in the contact centre industry and wider CX and digital transformation space, regularly producing thought-provoking content, speaking at industry events and judging top industry awards across Europe.

Stuart Dorman
Chief Innovation Officer Sabio
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27th Mar 2023

Microsoft Copilot: The latest disruptive CX AI?

Microsoft recently announced the launch of Copilot, a new tool that is set to bring massive productivity gains for professionals across the...
Blog
10th Jan 2023

8 steps to CX transformation in 2023

Firstly, the happiest of New Year’s to everyone, and I hope you all had a wonderful break over the holiday season. As we kick off 2023, our...
Blog
23rd Nov 2022

Re-framing our thinking around conversational AI

It's seven years since Amazon launched its Echo smart speaker, introducing us all to Alexa and taking the virtual assistant mainstream...
Blog
30th Aug 2022

Voice needs to be part of the digital CX

When it comes to customer experience transformation, the discussion tends to focus on faster and more efficient digital channels. But...
Blog
28th Jun 2022

GPT-3? No, it’s not a new Star Wars character

GPT-3 is an evolving foundational AI model with huge potential. At the mention of GPT-3, you’d be forgiven for thinking that George Lucas...
Blog
12th Apr 2017

Does customer service really matter?

News this week that United Airlines forcibly removed a passenger from one of their flights, and that Southern Railway’s CEO took home...
Blog
17th Jan 2017

Incremental improvements dictate AI's success

Last week The Guardian ran a story on how Fukoku Mutual Life Insurance in Japan is set to replace more than 30 of its specialist claims...
Blog
4th Oct 2016

AirPods - mass adoption of voice control?

When Apple launched its new iPhone 7 earlier this month there was a lot of debate about its decision to ditch the traditional headphone...
Blog
20th Sep 2016

My month of Facebook Messenger and chatbots

While Facebook still has over a billion active users and Twitter has evolved to become a predominantly news focused platform, there’s a...
Blog
9th Sep 2016

Amazon Dash - Service at the push of a button

Amazon’s recent introduction of its Wi-Fi-equipped Dash buttons for UK customers saw some 40 major brands – including names such as Finish...
Blog
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