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SvenMuc
Member Since: 9th Jun 2020
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SvenMuc
CX Evangelist
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3rd Feb 2021
Communication 2025
This article from me is some years old, but I think it is stil relevant. Sometimes I think I’m just a small gear who is doing what others...
Blog
3rd Feb 2021
Just sit and wait while thinking about…
…#PeopleExperience. We talk much about #Customer Experience and #EmployeeExperience as well as about #Trust and there are many detailed...
Blog
30th Dec 2020
MAKE A DIFFERENCE… between CRM & CXM
We all know what CRM stands for… Customer Relationship Management. These days customer experience is more and more important and there are...
Blog
9th Dec 2020
The step you take before CX
The step after CX is clear for most… It’s revenue. But is this right? Is this the right thing in mind when building a great CX? The mindset...
Blog
9th Dec 2020
Care is more than Empathy
We are in the middle of an evolution. It started with digital transformation, came to customer experience and now it’s heading to the time...
Blog
