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Steven Walden
Member Since: 13th Sep 2006
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Steven Walden
Director of Customer Experience TeleTech Consulting
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9th May 2017
New CX metrics for today's unpredictable customers
There is no doubt that there have been great strides made when it comes to measuring the impact of customer experience activities across...
Engagement
3rd Feb 2017
The four customer experience conundrums that service leaders must crack
In an increasingly digital world, a growing number of customer interactions take place through the digital lens. But recent research by IDC...
Loyalty
21st Jan 2009
Opinion: Second Life and the next wave in customer experience
Second Life and other 3D virtual worlds have often hit the headlines as objects of curiosity, derision and concern. But does it also hold...
CRM
