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Steven Walden
Steve walden
Member Since: 13th Sep 2006
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Steven Walden
Director of Customer Experience TeleTech Consulting
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9th May 2017

New CX metrics for today's unpredictable customers

There is no doubt that there have been great strides made when it comes to measuring the impact of customer experience activities across...
Engagement
3rd Feb 2017

The four customer experience conundrums that service leaders must crack

In an increasingly digital world, a growing number of customer interactions take place through the digital lens. But recent research by IDC...
Loyalty
21st Jan 2009

Opinion: Second Life and the next wave in customer experience

Second Life and other 3D virtual worlds have often hit the headlines as objects of curiosity, derision and concern. But does it also hold...
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