Hi,

I had a similar experience tonight with a British Gas HomeCare tele-sales person.  I phoned them up for a simple request (so I thought) to reduce my mother-in-laws (86) monthly payments - which has soared to £35 a month - she was covered for everything - which she just could not afford.  All she wanted to be covered for was boiler breakdown and an annual service.  Would the telesales lady listen...nope!!  I repeated several times what my mum-in-law wanted, the salesperson who was obviously paid on commision...kept on trying repeatedly to sell the same cover at a slightly reduced rate....saying how good it was.  After about 10 minutes (I am usually quite a quiet softly spoken person)  I lost my cool and asked why can't you just give me what I and mum-in-law want?!!!!  For the life of me I can't understand this approach to selling, which as not only put me being with British Gas for life, but also my mother-in-law, who is now looking into alternative suppliers.

I just felt I should warn others of this poor service.

Paul