Member Since: 26th Aug 2011
Education Worker (Support) Southport College
26th Aug 2011
I had a similar experience tonight with a British Gas HomeCare tele-sales person. I phoned them up for a simple request (so I thought) to reduce my mother-in-laws (86) monthly payments - which has soared to £35 a month - she was covered for everything - which she just could not afford. All she wanted to be covered for was boiler breakdown and an annual service. Would the telesales lady listen...nope!! I repeated several times what my mum-in-law wanted, the salesperson who was obviously paid on commision...kept on trying repeatedly to sell the same cover at a slightly reduced rate....saying how good it was. After about 10 minutes (I am usually quite a quiet softly spoken person) I lost my cool and asked why can't you just give me what I and mum-in-law want?!!!! For the life of me I can't understand this approach to selling, which as not only put me being with British Gas for life, but also my mother-in-law, who is now looking into alternative suppliers.
I just felt I should warn others of this poor service.