Tamara Littleton
Member Since: 28th Nov 2015
11th Jul 2013
Your to-do list: The 12 tenets of superior social customer service
In many ways, social media has taken the customer/brand relationship back to basics. It’s taken it back to the personal, human touch that...
Channels
11th Feb 2011
Online customer reviews and your business: What are the best practices?
The growth in popularity of on-site review functionality presents numerous problems to brands. Tamara Littleton, CEO of eModeration , a...
Voice of the Customer
5th Aug 2010
The dos and don'ts of moderating your firm's social network pages
Tamara Littleton looks at the legal and etiquette risks and issues surrounding the moderation of your organisation's social network pages...
Technology