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The Busy Queen Bee
claire.boscq.scott.customer.service.global.guru
Member Since: 20th Jun 2016
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Mystery shopping and Customer Service specialist, Claire lives to inspire global businesses to thrive by delivering exceptional customer experiences in measuring and improving employees' performances.

 

 No 5 Top 30 Global Customer Service Guru  UK Top 10 CX Influencer and CX Thought Leader 2020, with three decades of expertise in Mystery shopping and Customer Service, Claire, AKA The Busy Queen Bee, is an authority the Customer Experience Industry. She brings a more holistic and comprehensive approach to Employee and Customer eXperience.

 

She is a Keynote Speaker, Consultant & trainer specialising in retail & hospitality. Author of 3 books; Thrive with the Hive, Thriving by Caring, and launched in September 2020, No 1 Amazon Best Seller and Hot New Release in customer service; The Secret Diary of a Mystery Shopper

Her online L&D platform BQB CX Institute offers a wide range of online and onsite training and has developed her Caring Service Culture Leadership Programme a game-changer for any organisations who want to become truly customer centric.

The Busy Queen Bee
Mystery Shopping & Customer Service Global Guru, Speaker, Consultant, Trainer The Busy Queen Bee
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4th Dec 2020

One effective way to avoid losing your ecommerce

Do you really know how you are really performing in fulfilling your online products/services so your customers press that BUY button on...
Blog
9th Nov 2020

How to set up a mystery shopping programme

Before rolling out a mystery shopping programme, you need to set some clear expectations. What are you looking for, what do you want to...
Blog
24th Apr 2020

When every single customer is even more important

During those challenging times when every single customer is even more important than ever, we are going to rethink about the ways we run...
Blog
2nd Aug 2018

Can mystery shopping increase your sales figures?

Have you noticed the main recurring question that every business has in mind, ‘how do we increase our sales?’ It is a common question posed...
Blog
11th Mar 2017

Training your bees: a right brain function

The life of a honeybee is mostly a predictable one. Young bees, called house bees, do the hive chores by feeding the brood and cleaning and...
Blog
17th Jan 2017

Delivering customer experience by creating harmony

Creating harmony in your workplace to help delivering a better customer experience. The honey bees are natural designers, when creating the...
Blog
8th Nov 2016

Consistency: The key to success

The honeybee colony is constantly monitoring how it is performing and what it must do to improve. Businesses need to translate your brand...
Blog
2nd Sep 2016

Is your vision helping you deliver customer service?

I am actually looking at 2017 business strategy and asked myself where am I going? Where do I really want to be by the end of 2017? So, I...
Blog
9th Aug 2016

Is online shopping killing your business?

We have entered the initial phases of another economic downturn and as economic activity slows down and internet retailers capture more of...
Blog
28th Jun 2016

How to sell benefits rather than features

I am sure you’ve heard it all before, but it is really true that when you train your employees, you must teach them about the benefits of...
Blog
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