LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2023
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Tibor Kazimir
Member Since: 8th Jun 2009
Blogger
Tibor Kazimir
Manager TK
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments

My answers

16th Feb 2016

There are too many bad examples of using customer data but what about good examples? Are there any virtuous companies we can follow? Maybe perhaps a company that is doing privacy by design as stated in this article?

Reply to
Facebook's Free Basics furore: Where do you sit on the customer data debate?
21st Jan 2016

On it's own customer effort may not be panacea but surely it would be a good metric as part of a wider dashboard that contains other measures like satisfaction, NPS, customer attrition and so on. I think there is a place for effort but would not use it as a standalone.

Reply to
Reducing customer effort is not the panacea for customer experience
16th Jul 2014

I have worked in several call centers and rude customers come with the territory. But not all rude customers are bad customers and not all bad customers are rude customers. Some of our most profitable customers are those that can be un pleasant. We just have to take it on the chin after all how would they respond if we told them to be nicer? They would take their business elsewhere. 

Most people are not rude all the time. They have a bad day and can be cruel. If we stopped serving every customer every time they were rude on the phone we would soon be left with not many customers! Businesses benefit from tolerance. 

Reply to
Should we treat unprofitable customers as well as profitable ones?
19th Feb 2014

Really interesting post. So do platform-based companies like Google and Facebook have an inherent advantage over other businesses and if so how can more traditional businesses adopt some of the charateristics of platform-based ones so that they can compete? I am not so sure that businesses that have a traditional legacy can compete with the likes of Google Facebook if the scenario you present is true!

Reply to
Customer-centric confusion: Why customer focus is not enough to succeed
7th Jul 2011

I am a Google fan. Google+ looks very good! Privacy is a big issue at the moment and that is why they sometimes get in trouble with the media but the common man I think still likes Google and their products.

Reply to
Why is everybody mad at Google?
31st Mar 2011

I agree with most of your thoughts Chris but am not sure about 'Social channels like Twitter, Facebook, MySpace - have no 'real' value unless taken within the context of Advertising and Public Relations.'

Surely there is customer service to be delivered and even if not that then there can be engagements that are not necessearily related to sales, marketing, customer service. Social channels aren't that cut and dry i don't think.

Reply to
Social media initiatives lacking solid business plans - report
7th Mar 2011

A great post but VCC is over the heads of most businesses who I strongly believe will only ever look at the short-term angle. Even if they don't suffer from short termism then the ceding of control/power to the customer involved in VCC will also be prohibitive. We'll need many many use cases of how this has benefited biz before there is a sea change I feel.

Reply to
Social CRM at a crossroads: Where to next?
9th Nov 2010

Looks like a book I'll need to pick up!!!!!!!! Thanks for the reference!!!!!!!

Reply to
Zappos: Customer service excellence is hired not trained
9th Aug 2010

Google Wave was a [***] up from the beginning - it never had a proper launch, instead drip feeding it into the community by recommendations which presumably was designed to stir up word of mouth, which I guess it kind of did for a while. But then came the crushing disappointment when it was used. What was it for? Nobody really knew. And then there was all the problems with privacy which covered it in a black cloud. Buzz's launch was a tacit admission by Google that it had released a dud. I can't imagine anyone mourning the passing of Wave though it may yet have a successful afterlife as part of an enterprise 2.0 set up.

Reply to
Wave goodbye: Google cans collaboration tool after low adoption
29th Jun 2010

wave and buzz were complete wash-outs. spectacular failures. does anybody still use them????

even if there is an ounce of truth in this, it will be another bomb. what is going wrong at google? maybe it should stick to search as it seems to know nothing about social networking.

Reply to
Is Google set for social network showdown with Facebook?
  • Show more

Most read this week

Strategy
22nd Sep 2023

Avoid falling victim to the hype cycle

by
Hannah Grap
Two photos of the same woman looking confused at phone

Trending

Strategy
22nd Sep 2023

Avoid falling victim to the hype cycle

by
Hannah Grap
Technology
21st Sep 2023

Why AI won’t threaten personalisation

by
Mary Nelson
Management
20th Sep 2023

Help internal customers look after external ones

by
Stephanie Edwards
Any Answers comment Icon 2

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift