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Tim Routledge
Member Since: 8th Dec 2016
Tim Routledge
Co-founder CX Lab
Articles
Blog posts
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1st Feb 2018
Exploring the unconscious way senses influence the customer experience
Why should the sound of a creaking door make people rate their back as feeling stiffer? Why should sitting in a blue room with soft carpet...
Engagement
9th Dec 2016
Are your customers hitting neurological tripping points?
We have all experienced the discomfort of being ‘pounced on’ by sales staff as soon as we walk into a retail store. Typically, this...
Engagement
