Member Since: 19th Jan 2018
Blogger
Co-Founder at CX Lab and inspiring speaker on customer experience, marketing and business growth.
Co-founded CX Lab to bring a new approach to customer experience, one based on science and evidence rather than hype and rhetoric. Having spent many years client side and as a consultant the opportunity to bring rigour to the field of customer of experience is powerful. We do things that work, that have been built on real insight and tested to understand the impact - this is how things should be