LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2022
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Tim Bond
Tim Bond, DMA
Member Since: 21st Sep 2016
Twitter
Website
Tim Bond
Director of Insight The DMA
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
1st Oct 2021

Do company values influence customer acquisition?

The pandemic has brought about the rapid rise of a new paradigm brands must be aware of, where value must also be aligned with the right...
Engagement
16th Nov 2020

How has coronavirus impacted customer loyalty?

The DMA’s latest ‘ Customer Engagement: How to Win Trust and Loyalty 2020 ’ research returned to a topic we last investigated back in 2018...
Loyalty
9th Oct 2020

The role of creativity in CX - could it be key to post-COVID customer engagement?

‘Creativity’. A powerful word in our industry, but one that’s equally difficult to define. What does it mean to the real people that we, as...
Engagement

Most read this week

Strategy
12th Sep 2012

Infographic: Curation for content marketing

by
Natalie Steers
Any Answers comment Icon 1
MyCustomer.com

Trending

Engagement
23rd Mar 2023

Have brands given up trying to improve CSAT?

by
Colin Shaw
Strategy
12th Sep 2012

Infographic: Curation for content marketing

by
Natalie Steers
Any Answers comment Icon 1
Engagement
17th Mar 2023

Revealed: The 5 factors harming agent experience

by
Nicole Kyle
Any Answers comment Icon 1

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift