Tina Parekh

Member Since: 18th May 2016
Blogger
Marketing Manager at IFS | mplsystems, award winning provider of Omni-Channel Contact Centre and CRM Customer Service technology. Our uniquely configurable agent desktop solution provides a 360-degree view of the customer, whilst managing voice, email, chat, social and mobile channels. Contact Centre efficiency is transformed with our intelligent self-service solution.
Marketing Manager IFS | mplsystems
30th May 2018
If there was one word that could best describe our culture’s desire in their retail experiences, it would be convenience. From subscription...
Blog
25th Jan 2018
Following a research survey conducted by YouGov, statistics show the most recent in communication channel preferences from retail consumers...
Blog
3rd Nov 2017
Instead of searching through a website or mobile app on their own, today’s consumers prefer to engage in conversation with AI-powered chat...
Blog
26th Sep 2017
‘Grouping activities’, a feature of the unified agent desktop, plays an important role in saving the company money, time and embarrassment...
Blog
17th Feb 2017
Putting aside the hype, are retailers managing to deliver an omnichannel experience? As a consumer, a couple of weeks ago, I purchased a...
Blog
25th Jan 2017
Routing customer queries to the best skilled agent to deal with them is the foundation of every contact centre. As consumers continue to...
Blog
14th Sep 2016
Virtual assistance (VA) and digital self-service technologies are predicted to have the greatest impact within customer service centres...
Blog