Resources
Events & webinars
CX Leader of the Year
Subscribe to Newsletter
Login
Register
Subscribe to Newsletter
Login
Register
Marketing
Sub-categories
Strategy
Technology
Data
Strategy
Why a crisis could be a good thing for your brand
Data
Drivers of Agile success for insight teams
Strategy
CMO as CX leader: How to make it work
Sales
Sub-categories
Sales performance
CRM
Ecommerce
CRM
The 2019 CRM buyer's guide
CRM
Five differences between CDP and CRM
CRM
Sponsored
Is your CRM strategy advanced enough for AI?
Service
Sub-categories
Management
Contact centres
Channels
Contact centres
Why it's time to change our call centre metrics
Management
Why are so many CX programmes failing?
Management
Why customers shouldn't write your service vision
Customer experience
Sub-categories
Engagement
Voice of the Customer
Loyalty
Engagement
How Brand Citizenship drives customer engagement
Engagement
Journey managers: The future of CX management?
Loyalty
Change customer behaviour: Penalise vs incentivise
Community
Sub-categories
Blogs
Discuss
Industry insights
Customer satisfaction
Eight tips for building trust with customers
Customer emotion
Enhance your CX with both digital & human insights
Contact centres
3 ways cloud improves customer service
Hot topics
Sub-categories
Customer emotion
Contact centres
Chatbots
Customer emotion
Enhance your CX with both digital & human insights
Customer emotion
The reality of AI in customer service
Customer emotion
How adored brands satisfy customer emotions
More
Resources
About MyCustomer
About SIFT
Advertise on MyCustomer
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Resources
Events & webinars
CX Leader of the Year
Tony Bodoh
Member Since: 12th Jul 2016
Tony Bodoh
Articles
Blog posts
Discussions
Discussion replies
Comments
14th Jul 2017
Seven steps to transform your customer experience micro-moments in 30 days
In a previous article , Tony Bodoh defined 'micro-moments' and explained how an understanding of them could transform customer experience...
Engagement
20th Jun 2017
What are micro-moments and how are they transforming the customer experience?
Customer journeys and customer touch points are important at the macro level, but buying decisions are made pre-consciously in the micro-...
Engagement
