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TouchCommerce
George Skaff TouchCommerce
Member Since: 4th May 2016
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TouchCommerce
George Skaff, CMO TouchCommerce
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6th Sep 2016

Creating a mobile bond with customers

Smartphones have become such a vital part of our daily lives that they have created an emotional bond between consumer and brand...
Blog
18th Aug 2016

Demonstrating ROI for omnichannel engagement

For many businesses, moving from multichannel to an omni-channel approach is likely to require significant investment in platforms and...
Blog
11th Aug 2016

Transforming from multichannel to omnichannel

We are often asked what steps are needed to turn a multichannel contact centre into an omnichannel contact centre. In fact, this very...
Blog
28th Jul 2016

Virtual Assistants are today’s reality

With smartphones and tablet devices immediately at hand for a majority of consumers, it is very much the first port of call when anyone is...
Blog
5th Jul 2016

3 Reasons Customers Opt for Online Self-Service

For customer-centric brands, the primary goal is to foster customer relationships by serving them the way they want to be served and to...
Blog
31st May 2016

Six reasons SMS should be at the heart of customer service strategies

Sometimes, in the rush to constantly innovate and maintain the pace of change, we lose some of the things that made us great in the first...
Blog

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