TouchCommerce
George Skaff, CMO TouchCommerce
6th Sep 2016
Smartphones have become such a vital part of our daily lives that they have created an emotional bond between consumer and brand...
Blog
18th Aug 2016
For many businesses, moving from multichannel to an omni-channel approach is likely to require significant investment in platforms and...
Blog
11th Aug 2016
We are often asked what steps are needed to turn a multichannel contact centre into an omnichannel contact centre. In fact, this very...
Blog
28th Jul 2016
With smartphones and tablet devices immediately at hand for a majority of consumers, it is very much the first port of call when anyone is...
Blog
5th Jul 2016
For customer-centric brands, the primary goal is to foster customer relationships by serving them the way they want to be served and to...
Blog
31st May 2016
Sometimes, in the rush to constantly innovate and maintain the pace of change, we lose some of the things that made us great in the first...
Blog