LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryIndustry news
CX Leader of the Year
Blog
Subscribe to Newsletter
Thomas Wieberneit
Thomas Weiberneit
Member Since: 4th Mar 2011
Twitter
LinkedIn
Website

Thomas helps organisations of different industries and sizes to unlock their potential through digital transformation initiatives using a Think Big - Act Small approach. He is a long standing CRM practitioner. Coming from the technology side, Thomas has the ability to translate business needs into technology solutions that add value.

Being a goals and results oriented executive, entrepreneur and consultant with more than 20 years of leadership experience in the software industry, consulting and in the armed forces Thomas is a recognised thought leader of his domain.

In his successful leadership positions and consulting engagements he has initiated, designed and implemented transformational change and delivered mission critical systems.

He is an expert in distributed software development and the introduction and application of agile development methods in enterprise scale projects. He has led development, Quality Assurance, and consulting organizations with a combination of being hands-on and empowering his teams.

Thomas Wieberneit
Consultant, Analyst, Advisor, Solution Architect aheadCRM / Epikonic
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
18th Feb 2021

Why you don't want a 360-degree view of the customer

Everyone (and their dog) tells you that you need a 360-degree view on your customer, right? According to Techtarget , the “ 360-degree...
Data

Most read this week

How to build trust through digital CX

Amy Scot
Amy Scott
Loyalty
1st Mar 2021
handshake

Trending

How to build trust through digital CX

Amy Scot
Amy Scott
Loyalty
1st Mar 2021

Women in CX: A business being built, by design

Clare Muscutt
CLARE MUSCUTT
Loyalty
23rd Feb 2021

A pragmatic way to experiment with digital CX

ricardo
Ricardo Saltz Gulko
Loyalty
23rd Feb 2021

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2021 Sift
Sift