ValurSvansson
Principal Consultant - Customer Op's & CX Transformation IP Integration
14th Apr 2020
With the world in crisis-lockdown mode, workplaces are being transformed like never before and remote working is at an all-time high. For...
Blog
5th Mar 2020
The impact of customers on business is undeniable. They make purchases, leave reviews, and recommend your brand to friends. Put simply,...
Blog
5th Nov 2019
Having technology in your contact centre that helps you with managing the schedules of your agents is a crucial part of day-to-day...
Blog
30th Aug 2019
It goes without saying that the most important thing to your business is your customers; your current base and the ones you want to target...
Blog
8th Aug 2019
The business world has evolved considerably over time to meet the demands of new generations keen to make their mark. From the Boomers, to...
Blog
1st Jul 2019
Alexa and Siri need no introduction. You’ve already met. You’ve asked them to do things. You’ve likely listened to their (bad) jokes. But...
Blog
27th May 2019
If we were playing a game of buzzword bingo, ‘digital transformation’ would undoubtedly be one of the top scorers for 2019. The term may be...
Blog
13th May 2019
The introduction of chatbots has the potential to revolutionise both the contact centre and the customer experience market. It has...
Blog
23rd Apr 2019
The whole idea of customer experience is creating a smooth journey with your brand at every interaction point. It means simplifying the...
Blog
15th Apr 2019
The call and contact centre is the mouthpiece of a brand. It is the place where customers go when they want to speak to someone – often...
Blog