vdimitroff
Member Since: 14th Mar 2001
Blogger
Director PRISM Consulting (UK) Ltd
28th Aug 2014
Michael Lowenstein wrote a good blog post on Customer Think about segmentation, churn modelling, loyalty and more. Starting a 'brief'...
Blog
31st Jul 2014
CUSTOMER BUSINESS IS JUST BUSINESS, AND BUSINESS IS WAR. OR IS IT? This was a spontaneous response to a pot about Acquisition and Retention...
Blog
11th Jul 2013
Sony has done it again! I am not writing this as a customer experience expert or CRM consultant, just as a long-suffering customer. And...
Blog
3rd Jan 2013
In a recent discussion on the imminent death of SEO , I posted this response: HOW ABOUT DISCOVERY OPTIMISATION? There are two principal...
Blog
13th Jun 2012
The question was posed by Natalie Bursk at the Customer Experience Management Global Summit discussion group . She went on to ask: "If CEM...
Blog
27th May 2012
I was tempted to put 'world class' in quotes, as it wasn't my choice of words. At the Customer Concepts Exchange they recently asked the...
Blog
9th May 2012
In a recent article on Business Over Broadway Bob Hayes argues that recommendation scores can be calculated as Mean, as well as Top box and...
Blog
21st Dec 2011
This question was recently posted by Philip Smith of Blueberry Quill in a LinkedIn forum. It was prompted by Colin Shaw's recent article on...
Blog
17th Oct 2011
In recent days Gary Lemke of CRMAdvocate.com fame sparkled renewed interest in the 'United Breaks Guitar' story (also known as the Guitar...
Blog
28th Apr 2011
I would like to draw attention to a fundamental economic postulate, dating since Adam Smith and still valid today, like the law of gravity...
Blog