LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2023
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Vicky Smith
Member Since: 10th Feb 2017
Blogger
Twitter
LinkedIn
Website

Vicky is co-founder of lens – an insight-led consultancy specialising in customer journey mapping and Experience Design, CX strategy and customer insight. Vicky set up lens with a former colleague from KPMG Nunwood where she spent 6 years heading up the Experience Design team, supporting leading businesses across financial services, retail, travel, utilities and telecoms. lens was born out of an ambition to help clients improve their customer experience through better use of insight. Vicky is a strong believer that real customer insight is about making the right connections - connecting all sources of data and insight to improve, manage and deliver a better customer experience.

Vicky Smith
Co-founder and Director lens consulting
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments

My answers

This user has not written any comments yet.

Most read this week

Management
20th Sep 2023

Help internal customers look after external ones

by
Stephanie Edwards
Any Answers comment Icon 2
People holding hands

Trending

Management
20th Sep 2023

Help internal customers look after external ones

by
Stephanie Edwards
Any Answers comment Icon 2
Strategy
22nd Sep 2023

Avoid falling victim to the hype cycle

by
Hannah Grap
Technology
21st Sep 2023

Why AI won’t threaten personalisation

by
Mary Nelson

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift