Charlotte Waller has been working in the online marketing arena for five years. Having acquired a wealth of experience managing customer service online via her clients, she has an in-depth knowledge of the online customer service experience and how to optimise and manage this using free and paid tools. Her clients have worked with a number of major brands and as such, she can provide a rounded opinion on customer service across the whole spectrum, from large eCommerce clients to smaller consulting firms.

Outside of the online world, Charlotte recently completed the "7 on 7" challenge, running a marathon on each of the seven continents over a period of eight years. To date she has completed 9 marathons, placing third in the Antarctic Ice Marathon in December 2013. Her completed marathons are as follows: Antarctica, Santiago, Milan, Nagano (Japan), Marrakech, Chicago, Sydney, London and Berlin.

She is currently considering burning her running shoes...