Member Since: 21st Jun 2016
Vit Horky is Senior Director, Digital Experience at NICE inContact, a NICE company. Vit previously co-founded and served as Co-CEO of Brand Embassy, a leading provider of digital customer engagement with over 30 social, messaging, and AI-powered self-service options, which was acquired by NICE. He is also an author of the book “Customer Service in the Transhuman Age." Vit currently leads digital experience for NICE inContact, a leader in cloud contact center software with the world’s #1 cloud customer experience platform.
Senior Director, Digital Experience NICE inContact
21st Nov 2019
Like most industries, contact centres and the agents they employ are having to adapt to the rise of digital. More and more customers today...Blog
14th Jul 2016
Remember that old saying “beauty is in the eye of the beholder?” The same could be said for perfection in social customer service. There is...Blog