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Vit Horky
Vit Horky, co-founder and CEO of Brand Embassy
Member Since: 21st Jun 2016
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Vit Horky is Senior Director, Digital Experience at NICE inContact, a NICE company. Vit previously co-founded and served as Co-CEO of Brand Embassy, a leading provider of digital customer engagement with over 30 social, messaging, and AI-powered self-service options, which was acquired by NICE. He is also an author of the book “Customer Service in the Transhuman Age." Vit currently leads digital experience for NICE inContact, a leader in cloud contact center software with the world’s #1 cloud customer experience platform.

Vit Horky
Senior Director, Digital Experience NICE inContact
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21st Nov 2019

How agents can stay relevant during digitalisation

Like most industries, contact centres and the agents they employ are having to adapt to the rise of digital. More and more customers today...
Blog
14th Jul 2016

Why perfection is not the end goal of social customer service

Brand Embassy Remember that old saying “beauty is in the eye of the beholder?” The same could be said for perfection in social customer...
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