Walter Van Norden
Member Since: 28th Nov 2015
10th May 2012
How to measure the impact of social customer service
Walter Van Norden outlines the three categories of social care metrics your brand will need. For most contact centres, social care, which...
Channels
27th Jan 2012
Social media service lessons from the leading brands
Walter Van Norden explores how brands are developing the people, processes and technology to support social care. With social media now...
Management