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Wayne Kay
Wayne Kay
Member Since: 23rd Aug 2019
Blogger
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Wayne Kay, Head of Partners and Strategic Alliances EMEA at TTEC, is an experienced business leader with 20 years of global, sales, coaching and leadership experience in the contact centre and CX industry. Previous positions include Founder & MD of Fullbrook Consulting, MD of Contact Centres for Cable & Wireless, and International Sales Manager at Brite Voice Systems.  Wayne also served in the Royal Navy for 8 years where he was a Weapons Engineering Artificer.

Wayne Kay
Head of Partners & Strategic Alliances EMEA TTEC
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24th Apr 2022

Modern CX needs more partnerships to succeed

Earlier in my career I spent eight years in the Royal Navy. I was a Weapons Engineering Artificer , which means that I took responsibility...
Blog
30th Sep 2021

Building back better relationships

TTEC EMEA recently published a white paper exploring The Next Normal - how to build back better customer relationships after the pandemic...
Blog
7th Aug 2021

The evolving customer journey of electric vehicles

The latest episode of the TTEC CX Pod Europe podcast is out and this one is a vital listen for anyone with an interest in cars and the...
Blog
29th Jun 2021

Why premium auto brands need extra focus on CX

The way that cars are bought by consumers has changed dramatically in the past few years. Tesla completely rejected the dealership model...
Blog
29th Apr 2021

Finding the true voice of your customer

Voice of the customer (VoC) programmes are almost as old as contact centres themselves. Companies have always been trying to identify what...
Blog
28th Jan 2021

Improving citizen and customer experiences

3 Stories of Digital Transformation Doing business in 2021 requires nimbleness, adaptability and above all else compassion. But removing...
Blog
8th Dec 2020

CX essentials to thrive in 2021

There is no other year compared to 2020, to date, that organisations will reflect as much on - what worked, what didn’t and how to build...
Blog
23rd Oct 2020

Create better CX with messaging

Messaging, via SMS text or mobile app like Facebook Messenger or WhatsApp, is becoming an essential and preferred communication method...
Blog
24th Aug 2020

3 strategies to keep your head above the Cloud

The cloud contact centre space is growing at an amazing pace. As more organisations are recognising the value of having cx solutions ready-...
Blog
14th Jul 2020

Digital strategies need to evolve and accelerate

Without question, the COVID-19 pandemic has laid bare consumers’ dependence on real-time digital services and experiences. When customers...
Blog
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