Thank you so much for your article! One can hardly disagree with the importance of the topic you've raised.
A year ago we've launched UXPressia (http://uxpressia.com), an online tool that allows to create appealing and easy to support Customer Journey Maps (Experience Maps).
I think we are on the right track with our product to help companies to operationalise their customer journeys in the future. However I would love to hear your feedback and recommendations about our tool!
Thank you for the great article!
"And all you need to start are some large sheets of paper, markers and a lot of sticky-notes."
We also like to work with paper live, but sometimes it becomes less efficient or even unlikely possible (international distributed team, long projects). That inspired us to develop our own tool for mapping customer journeys with little efforts and in engaging format – with no need to involve designer if there’s none. You can try it out – it’s called http://uxpressia.com/, and I would really appreciate your feedback.